Your privacy and trust are important to us. Read how we protect your information and our practice policies.
Last updated: December 2025
MSK & Sports Physio collects and processes personal information necessary for providing physiotherapy services. This includes:
Your personal data is used solely for:
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All records are stored securely in compliance with UK GDPR and Data Protection Act 2018 requirements.
Before commencing treatment, you will be asked to provide informed consent. This means:
For patients under 16 years of age, parental or guardian consent is required for assessment and treatment. Parents/guardians must be present during paediatric assessments and treatment sessions.
Photographs or videos may be taken for clinical documentation purposes only, with your explicit consent. These will never be shared publicly or used for marketing without separate written permission.
We understand that unexpected circumstances arise. However, to respect everyone's time and ensure appointment availability for all patients, we have the following policy:
Advance Cancellation (48+ hours notice)
No charge. Free to reschedule or cancel.
Late Cancellation (Less than 48 hours notice)
100% of session fee will be charged.
This allows us to potentially offer the slot to another patient.
Missed Appointment (No notice)
100% of session fee will be charged.
Failure to attend without prior notification results in full charge.
Please contact us as soon as possible if you need to change your appointment:
Phone:
07747075809Emergency or Illness: We understand genuine emergencies and acute illness happen. Please contact us to discuss - we handle these situations with compassion and flexibility.
MSK & Sports Physio operates in accordance with the standards set by professional regulatory bodies including: